FAQ

FAQ

acerpure cool AC530-20W

Product fails to start.
Possible Reason
The power plug may not be plugged into the outlet.

Solution
Make sure the power is plugged into the outlet.

The circulating fan or air purifier does not turn on.
Possible Reason
Ensure the power button is turned on correctly. (Up position powers the circulation fan and lower position powers the air purifier).

Solution
Please ensure whether the power is turned on correctly.

The buttons on the control panel do not respond.
Possible Reason
Ensure the lock function is not turned on.

Solution
Please press and hold the power button of the circulation fan for 3 seconds to turn off the lock function.
Indoor air keeps showing a red light indicator and cannot be purified.
Possible Reason
There may be too much dust or particles accumulated in the filter.
Solution
Please clean the filter of the purifier properly, or replace the filter.

Possible Reason
There may be other debris around the product.
Solution
Please remove the debris around the product.

Possible Reason
The product is placed in the corner.
Solution
Please move the product away from the corner.

Possible Reason
The product is placed in the corner.
Solution
Please move the product away from the corner.

Possible Reason
There may be too much ventilation.
Solution
Please place the product in an indoor space and avoid placing it beside open windows.

Possible Reason
The indoor air may be severely polluted.
Solution:
Please ventilate the room before using this product.

The product is making a loud noise.
Possible Reason
Dust may have accumulated in the circulating fan
Solution
Please clean the circulating fan net.

Possible Reason
There may be items stuck in the circulating fan.
Solution
Please remove other items from the circulating fan net.

Possible Reason
The floor and tabletop where the product is placed uneven or unstable.
Solution
Please move the product to a flat surface or table.

The remote control cannot be operated.
Possible Reason
The battery may be dead.
Solution
Please replace the battery. (Applicable model: CR2032)

Possible Reason
The remote control may not be pointed at the product.
Solution
Please change the angle and make sure the remote control facing the receiver directly.