FAQ

FAQ

acerpure cozy AF551-20W

Product fails to start.
Possible Reason
The power supply unit may not be plugged into the power outlet.

Solution
Make sure that the power supply unit is properly plugged into the power outlet.

The circulation fan fails to run after the product is started.
Possible Reason
There may be foreign objects stuck in the circulation fan.

Solution
Please remove the foreign objects from the circulation fan guard.

The noise is unusually big.

Possible Reason
Dust may have accumulated in the circulating fan.
Solution
Please clean the circulating fan guard.

Possible Reason
There may be foreign objects stuck in the circulation fan.
Solution
Please remove the foreign objects from the circulation fan guard.

Possible Reason
The floor or desktop where the product is placed may be uneven.
Solution
Please place the product on an even surface or desktop.

Possible Reason
The circulation fan blades may not be properly fitted on the motor shaft.
Solution:
Please properly fit the circulation fan blades on the motor shaft.


The remote control fails to work.

Possible Reason
The battery may be dead.
Solution
Please replace the battery.
(Applicable model: CR2032)

Possible Reason
The remote control may not be facing towards the product straight.
Solution
Please change a position and face the remote control straight towards the signal receiver.