FAQ
Acerpure Clean HV312-10W
Acerpure Clean HV312-10W
Product does not turn on
Possible Reason
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
The vacuuming power of the product is weaker than before
Possible Reason
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
When there’s too much noise during operation or when the product makes abnormal sounds
Possible Reason
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
When the vacuum head doesn’t rotate or the LED light doesn’t light up
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
Acerpure Clean HV312-10W
Acerpure Clean HV312-10W
Product does not turn on
Possible Reason
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
The vacuuming power of the product is weaker than before
Possible Reason
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
When there’s too much noise during operation or when the product makes abnormal sounds
Possible Reason
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
When the vacuum head doesn’t rotate or the LED light doesn’t light up
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.