FAQ
Acerpure CLEAN SV552-10W
Acerpure COOL AC551-50W
Acerpure PRO AP551-50W
Acerpure PRO Classic AP352-10W
Acerpure COZY AF354-20W
Acerpure COZY AF551-20W
Acerpure COZY AF533-20W
Acerpure COZY AF773-20W
Acerpure COZY HF1
Acerpure CLEAN SV552-10W
Acerpure CLEAN HV312-10W
Acerpure CHEF KF754-70W
Acerpure CHEF KV1
Acerpure COZY F5
Acerpure VORTEX KW1
Acerpure CLEAN SV552-10W
Product does not turn on
Possible Reason
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
The vacuuming power of the product is weaker than before
Possible Reason
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
When there’s too much noise during operation or when the product makes abnormal sounds
Possible Reason
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
When the vacuum head doesn’t rotate or the LED light doesn’t light up
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
The battery light keeps blinking rapidly
Possible Reason
Are you using a power supply not supplied with this package?
Solution
Please make sure to use the power supply provided by acerpure for this product when charging.
Are you using a power supply not supplied with this package?
Solution
Please make sure to use the power supply provided by acerpure for this product when charging.
Acerpure CLEAN SV552-10W
Acerpure COOL AC551-50W
Acerpure PRO AP551-50W
Acerpure PRO Classic AP352-10W
Acerpure COZY AF354-20W
Acerpure COZY AF551-20W
Acerpure COZY AF533-20W
Acerpure COZY AF773-20W
Acerpure COZY HF1
Acerpure CLEAN SV552-10W
Acerpure CLEAN HV312-10W
Acerpure CHEF KF754-70W
Acerpure CHEF KV1
Acerpure COZY F5
Acerpure VORTEX KW1
Acerpure CLEAN SV552-10W
Product does not turn on
Possible Reason
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
Whether the power reserve is insufficient?
Solution
Please confirm by checking the battery indicator light on this product, and charge the product if the battery is low.
Possible Reason
Is the vacuum head of the product blocked by a foreign matter?
Solution
Please remove the foreign matter from the head.
The vacuuming power of the product is weaker than before
Possible Reason
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Is there too much dust in the dust box or filter?
Solution
Please clean the dust box and filter.
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
When there’s too much noise during operation or when the product makes abnormal sounds
Possible Reason
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
Is the vacuum head or extension tube blocked with foreign matter?
Solution
Please remove the foreign matter that is blocking the vacuum head or extension tube.
When the vacuum head doesn’t rotate or the LED light doesn’t light up
Possible Reason
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
Is there hair or other odors stuck in the vacuum head?
Solution
Please clean the vacuum head.
Possible Reason
Were some parts not properly installed?
Solution
Make sure that each assembly part is properly installed.
The battery light keeps blinking rapidly
Possible Reason
Are you using a power supply not supplied with this package?
Solution
Please make sure to use the power supply provided by acerpure for this product when charging.
Are you using a power supply not supplied with this package?
Solution
Please make sure to use the power supply provided by acerpure for this product when charging.