FAQ
Acerpure VORTEX KW1
1. If indicators are off, power plug may be loose or power outage.
Ensure power is connected correctly.
2. Oil stains/water on button or hands.
Ensure hands and buttons are clean and dry.
3. Power button not pressed long enough.
Hold down power button for approx. 3 seconds.
1. No water in pipe or water pressure too low.
Ensure water enters normally (indicator turns off once water enters).
2. Flow meter malfunction.
Contact professionals for repairs.
3. Water inlet valve malfunction.
Contact professionals for repairs.
1. Incorrect dish placement.
Rearrange dishes securely.
2. Dishes are too light or small.
Do not put dishes that are too light/small into the dishwasher.
1. Overlapped dishes.
Refer to placement descriptions on P.9.
2. Incorrect wash mode.
Select appropriate washing process.
3. Non-dedicated detergent or wrong amount.
Use dedicated detergent in proper amount.
4. Filter not installed correctly.
Check filter installation.
5. Spray arm nozzle clogged.
Keep spray arm nozzle unclogged.
6. Spray arm stuck.
Ensure dishes do not block spray arm.
7. Tough residues.
Soak dishes and scrub first.
8. Wash process interrupted abnormally.
Run wash process again.
1. Spray arm nozzle clogged.
Clean spray arm and run "quick" mode once.2. Too much detergent added.
Run "quick" mode to rinse off remaining detergent; add proper amount next time.3. Non-dedicated detergent used.
Run "quick" mode and stop using that detergent.
1. Improper dish placement.
Refer to placement descriptions on P.9.2. Wash process interrupted abnormally.
Ensure machine is stable and restart washing process.
1. Too much detergent added.
Run "quick" or other mode until foams disappear.2. Non-dedicated detergent used.
Add proper amount of dedicated detergent next time.
1. Overlapped dishes.
Refer to placement descriptions on P.9.2. Wash process has not ended.
Wait for 60-min drying process to finish.3. In Fruit mode.
Fruit mode has no drying process.
1. Ventilation system operating.
This is normal.
1. Drain pipe installed too high.
Reinstall drain pipe at a lower position.2. Drain pipe clogged.
Ensure drain pipe is free of blockages.3. Water pump malfunction.
Contact professionals for repairs.4. Water inlet valve malfunction.
Contact professionals for repairs.
Acerpure VORTEX KW1
1. If indicators are off, power plug may be loose or power outage.
Ensure power is connected correctly.
2. Oil stains/water on button or hands.
Ensure hands and buttons are clean and dry.
3. Power button not pressed long enough.
Hold down power button for approx. 3 seconds.
1. No water in pipe or water pressure too low.
Ensure water enters normally (indicator turns off once water enters).
2. Flow meter malfunction.
Contact professionals for repairs.
3. Water inlet valve malfunction.
Contact professionals for repairs.
1. Incorrect dish placement.
Rearrange dishes securely.
2. Dishes are too light or small.
Do not put dishes that are too light/small into the dishwasher.
1. Overlapped dishes.
Refer to placement descriptions on P.9.
2. Incorrect wash mode.
Select appropriate washing process.
3. Non-dedicated detergent or wrong amount.
Use dedicated detergent in proper amount.
4. Filter not installed correctly.
Check filter installation.
5. Spray arm nozzle clogged.
Keep spray arm nozzle unclogged.
6. Spray arm stuck.
Ensure dishes do not block spray arm.
7. Tough residues.
Soak dishes and scrub first.
8. Wash process interrupted abnormally.
Run wash process again.
1. Spray arm nozzle clogged.
Clean spray arm and run "quick" mode once.2. Too much detergent added.
Run "quick" mode to rinse off remaining detergent; add proper amount next time.3. Non-dedicated detergent used.
Run "quick" mode and stop using that detergent.
1. Improper dish placement.
Refer to placement descriptions on P.9.2. Wash process interrupted abnormally.
Ensure machine is stable and restart washing process.
1. Too much detergent added.
Run "quick" or other mode until foams disappear.2. Non-dedicated detergent used.
Add proper amount of dedicated detergent next time.
1. Overlapped dishes.
Refer to placement descriptions on P.9.2. Wash process has not ended.
Wait for 60-min drying process to finish.3. In Fruit mode.
Fruit mode has no drying process.
1. Ventilation system operating.
This is normal.
1. Drain pipe installed too high.
Reinstall drain pipe at a lower position.2. Drain pipe clogged.
Ensure drain pipe is free of blockages.3. Water pump malfunction.
Contact professionals for repairs.4. Water inlet valve malfunction.
Contact professionals for repairs.