คำถามที่พบบ่อย

คำถามที่พบบ่อย
Acerpure Aqua WP333-20W
Acerpure Cool AC530-20W Acerpure Cool AC551-50W Acerpure Cool AC333-10W Acerpure Pro AP551-50W Acerpure Pro Classic AP352-10W Acerpure Pro Vero AP353-10W Acerpure Cozy AF551-20W Acerpure Cozy AF773-20W Acerpure Cozy AF533-20W Acerpure Clean SV552-10W Acerpure Clean HV312-10W Acerpure Aqua WP742-40W Acerpure Aqua WP333-20W

Acerpure Aqua WP333-20W

Cannot dispense water
Possible Reason
Power not connected or water tank is out of water

Solution
Please plug the power plug of this product in the outlet correctly or fill the water tank with water
Screen displays E5
Possible Reason
Temperature of inlet water exceeds 65°C

Solution
Water used to fill the water tank must be lower than 65°C
Screen displays E6
Possible Reason
Temperature of dispensed water exceeds 102°C

Solution
Please wait 30 minutes for the temperature to drop or use room temperature water to cool the pipes.
Screen displays E7
Possible Reason
Abnormality occurs on the circuit board

Solution
Please contact the customer service center
Screen displays E3
Possible Reason
Abnormal heating

Solution
Please unplug the power, then wait for 30minutes then reconnect the power. If the machine still shows E3, please contact the customer service center.
Screen displays E13
Possible Reason
Flow meter working abnormally

Solution
Please unplug the power and then reconnect thepower again. Please contact the customer service center if it occurs repeatedly.
Water leakage
Possible Reason
The filter is not installed correctly

Solution
Please insert the filter into the filter slot correctly and tighten it in the clockwise direction.
Acerpure Aqua WP333-20W
Acerpure Cool AC530-20W Acerpure Cool AC551-50W Acerpure Cool AC333-10W Acerpure Pro AP551-50W Acerpure Pro Classic AP352-10W Acerpure Pro Vero AP353-10W Acerpure Cozy AF551-20W Acerpure Cozy AF773-20W Acerpure Cozy AF533-20W Acerpure Clean SV552-10W Acerpure Clean HV312-10W Acerpure Aqua WP742-40W Acerpure Aqua WP333-20W

Acerpure Aqua WP333-20W

Cannot dispense water
Possible Reason
Power not connected or water tank is out of water

Solution
Please plug the power plug of this product in the outlet correctly or fill the water tank with water
Screen displays E5
Possible Reason
Temperature of inlet water exceeds 65°C

Solution
Water used to fill the water tank must be lower than 65°C
Screen displays E6
Possible Reason
Temperature of dispensed water exceeds 102°C

Solution
Please wait 30 minutes for the temperature to drop or use room temperature water to cool the pipes.
Screen displays E7
Possible Reason
Abnormality occurs on the circuit board

Solution
Please contact the customer service center
Screen displays E3
Possible Reason
Abnormal heating

Solution
Please unplug the power, then wait for 30minutes then reconnect the power. If the machine still shows E3, please contact the customer service center.
Screen displays E13
Possible Reason
Flow meter working abnormally

Solution
Please unplug the power and then reconnect thepower again. Please contact the customer service center if it occurs repeatedly.
Water leakage
Possible Reason
The filter is not installed correctly

Solution
Please insert the filter into the filter slot correctly and tighten it in the clockwise direction.