Taiwan

All Acerpure products come with a one-year or longer warranty. For after-sales questions, please visit our FAQ to find a solution that meets your needs.

1. Warranty Period

This warranty applies only to after-sales service for products sold by the Company. Products not authorized by the Company are not covered by this warranty card.

Home appliances come with free warranty service for one year or longer from the date of purchase. The defective-on-arrival exchange period is within 7 days of purchase (based on the sale date on the invoice or warranty card).

For after-sales service requests after the one-year free warranty period, the Company may charge applicable fees at its discretion, including logistics, on-site visits, labor and replacement parts.

2. Free service is not provided in the following cases

• The product is beyond the warranty period provided by the Company.
• Damage caused by sulfur or coastal environments.
• Damage caused by a non-matching voltage specification.
• The Company assumes no warranty or legal liability for use, modification or disassembly that does not follow the operating instructions or machine specifications.
• Damage or malfunction caused by natural disasters, electric shock, insects or rodents, or pets.
• Damage caused by direct sunlight, high temperature or humid environments.
• Malfunction caused by the use of non-original parts, consumables, other products, equipment or accessories.
• Damage from dropping due to uneven ground, and cosmetic scratches or damage from collisions during operation.
• Product damage from inhaling or dropping hard or sharp objects (such as glass, nails, screws or coins).
• Appearance, accessories and consumables (such as filters).
• Products not sold by the Company.
• Failure to present an invoice or proof of purchase.

3. Warranty Coverage

This warranty covers the machine itself only. Additional services such as delivery or accessory installation will be declined, or a materials and service fee will be charged depending on the situation.

4. Replacement Parts

If a part is still usable but the customer requests a new replacement, a parts fee will be charged according to the Company price list.

5. Rebuilt Parts

The Company may use new or factory-rebuilt parts for product repairs.