Vietnam

A. Warranty Stages

Acer Vietnam provides warranty service for Acerpure products and other products (filters, components) distributed by Acer Vietnam throughout the product’s lifetime. Warranty stages are divided into two groups:

1. Products within the standard warranty period: Acer will not charge for service, replacement parts, or repairs for products within the warranty period (except for damage as described in Section C, Item 2).
2. Products beyond the standard warranty period: 2.1 The requested product will have its operating status and replacement-part availability checked; the Warranty Center will handle it within 3 months from the date of receiving the product. 2.2 Service and replacement-part fees will be charged to the customer according to the price list published by the Warranty Center.

Customers can contact Acer’s Warranty Center by checking the list on the website or calling the Hotline 1900 633060 for support.

B. Warranty Period and Conditions

1. Acerpure products are covered by the following standard warranty periods:

2. Warranty service types:

1. Carry-in: Customers bring the product to an Acer Authorized Warranty Center or Authorized Warranty Center in their province/city.
2. On-site: In Ho Chi Minh City and Hanoi, Acer engineers will come on-site to perform the warranty service. In other provinces, staff will come on-site to receive and return the warranty product.

3. The replacement period for defective new products is within 7 days from the date of purchase (based on the date on the invoice).

5. If you have any questions about warranty service, please contact Hotline 1900 633060 or email acercare.vn@acer.com.

C. Warranty Limitations and Exclusions

1. This warranty is limited to the product only. Additional services such as delivery or installation of accessories may be rejected or charged additional fees.
2. Warranty exclusions: standard warranty does not apply to: products past the standard warranty period; damage from sulfur/coastal environments; damage from improper voltage; improper use/modification/disassembly not following instructions; damage from natural disasters, electric shocks, animals (rats, snakes, etc.); damage from prolonged sun exposure, high temperature or humidity; damage from non-original parts/equipment/accessories; damage from falling or scratches/collisions during use; damage from inhaling hard/sharp objects (glass, nails, screws, coins); consumables and parts such as filters; products with altered/missing serial numbers; products not distributed by Acer Vietnam.
3. Limitation of liability: except for the conditional warranty terms above, Acer may reject all other warranties. Acer is not liable for any incidental, special or consequential damages.
4. Acer Vietnam reserves the right to change, adjust or supplement any warranty terms without prior notice; updates will be posted on the website.