Japan

For repairs outside the warranty period, we will replace the product at the following replacement fees.

For customers wishing to request a repair, we will provide detailed guidance. Please review the notes below and contact us by phone or by email/chat.

◆Repair Reception Desk

Business hours: 10:00-19:00, 365 days (excluding designated holidays)

TEL: 0570-016878

◆Email/Chat

Contact | Support | Acer Japan

Notes — Within Warranty Period

1. We will receive the product and perform an inspection. If the fault is not caused by the customer, we will repair or replace it free of charge at our discretion.
2. After the repair is completed, we will contact you to collect your product. If you do not collect it within 3 months of our notice, we will dispose of it and charge a storage and disposal fee.

Notes — Out of Warranty

1. Out-of-warranty fault handling is by product replacement at the estimated fees above. Upon receiving your quotation, we will ship the replacement product according to your preferred payment method (bank transfer or cash on delivery).
2. Please dispose of the old product yourself.
3. Repairs may not be accepted for products whose performance parts retention period has ended.
4. The fault descriptions and estimated fees in this price list may change without notice.

Notes — If You Request Diagnosis Out of Warranty

1. Out-of-warranty handling is by replacement; if you request diagnosis, a technical fee of ¥18,700 (tax included) applies. Even if you cancel the repair, a diagnosis fee of ¥3,300 (tax included) applies. ※A technical fee also applies to work that does not use parts (cleaning, adjustment, etc.).
2. If a repair is performed as a result of the diagnosis, the colouring, seals and other decorative elements applied to the casing cannot be restored to their original state.
3. Parts replaced during repair are collected in all cases, whether the repair is charged or free.
4. Repairs may not be accepted for products whose performance parts retention period has ended.
5. The fault descriptions and estimated fees in this price list may change without notice.
6. We cannot guarantee the operation of products returned as-is in cases such as repair cancellation. Additionally, if multiple parts are judged to need repair, partial replacement or repair of only some parts is not accepted.
7. After repair completion or repair cancellation, we will contact you to collect your product. If you do not collect it within 3 months of our notice, we will dispose of it and charge a storage and disposal fee plus repair costs.