Thailand

1. Scope of After-Sales Service

Acer Care provides after-sales service for Acer products and other products distributed by Acer throughout their useful life. Service is divided into two periods:

1. In-warranty product: No service charge (except for damage described in 1.2). The product will be repaired to normal condition regardless of the dealer it was purchased from. Customers can bring the product to an Acer Service Center or Acer Authorized Service Center; check the list at https://acerthailand.com/service/ or call the Acer Call Center 0-2825-9666.
2. Out-of-warranty product: 2a) The claimed product is warranted for 3 months for checked items and parts from the date the customer receives it back. 2b) Service and spare-parts fees are charged per the rate announced by the Service Center. 2c) Cancelled jobs are charged a service fee per the announced rate.

2. Type of Service

Carry-In Service — Swap Service (replace with new product when: in warranty, Acer warranty sticker/valid tax invoice, unmodified, no dents/scratches/breaks/burns/rust); Repair Service (repair to normal condition, customer receives a Service Request Form to track and claim the product; if lost, police report required for individuals or company letter for corporates); DOA (replace with new product within 7 days from the tax invoice date with a copy of the tax invoice attached).

Onsite Service — Corrective Maintenance (repair at the installation point; helpdesk pre-analyzes to prepare parts; completed within 1-2 working days or per warranty/contract); Preventive Maintenance (routine maintenance by expert technicians using analysis software; defective parts replaced).