FAQ
Acerpure Cool AC553-50W
Possible cause:
The power plug may not be plugged into
the outlet.
Solution:
Please make sure the power is plugged into
the outlet.
Possible cause:
The lock function may be on.
Solution:
Please press and hold down the purifier
speed button for 3 seconds to disable the
lock function.
Possible cause:
There may be too much dust or particles
accumulated in the filter.
Solution:
Please clean the filter of the purifier
properly, or replace the filter directly.
Possible cause:
There may be other debris around the
product.
Solution:
Please remove the sundries around the
product.
Possible cause:
The product is placed in the corner.
Solution:
Please move the product and place it
elsewhere.
Possible cause:
There may be too much ventilation.
Please place the product in a suitable
i
Solution:
Please place the product in a suitable
indoor space for use, and avoid placing it
next to a ventilated window.
Possible cause:
The indoor air may be severely polluted.
Solution:
Please ventilate the room first and then
use this product.
Possible cause:
Dust may have accumulated in the
circulating fan.
Solution:
Please clean the guard of the air circulator
properly
Possible cause:
There may be items stuck in the circulator
fan.
Solution:
Please clean the foreign object from the air
circulator guard.
Possible cause:
The floor and tabletop where the product is
placed is uneven or unstable.
Solution:
Place move the product to a flat floor or
table top
Possible cause:
The power plug may not plugged in the
outlet properly
Solution:
Please plug the power plug of this product
in the outlet correctly.
Possible cause:
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Solution:
1. Please turn off the wireless router and
switch it on again.
2. Please confirm whether the wireless router
has internet connection problems.
Possible cause:
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Solution:
Please place the wireless router closer to
the product.
Possible cause:
The Wi-Fi (wireless router) connected to
the product may not be working properly
Solution:
1. Please turn off the wireless router and turn
it on again.
2. Please confirm whether the wireless router
has internet connection problems.
Acerpure Cool AC553-50W
Possible cause:
The power plug may not be plugged into
the outlet.
Solution:
Please make sure the power is plugged into
the outlet.
Possible cause:
The lock function may be on.
Solution:
Please press and hold down the purifier
speed button for 3 seconds to disable the
lock function.
Possible cause:
There may be too much dust or particles
accumulated in the filter.
Solution:
Please clean the filter of the purifier
properly, or replace the filter directly.
Possible cause:
There may be other debris around the
product.
Solution:
Please remove the sundries around the
product.
Possible cause:
The product is placed in the corner.
Solution:
Please move the product and place it
elsewhere.
Possible cause:
There may be too much ventilation.
Please place the product in a suitable
i
Solution:
Please place the product in a suitable
indoor space for use, and avoid placing it
next to a ventilated window.
Possible cause:
The indoor air may be severely polluted.
Solution:
Please ventilate the room first and then
use this product.
Possible cause:
Dust may have accumulated in the
circulating fan.
Solution:
Please clean the guard of the air circulator
properly
Possible cause:
There may be items stuck in the circulator
fan.
Solution:
Please clean the foreign object from the air
circulator guard.
Possible cause:
The floor and tabletop where the product is
placed is uneven or unstable.
Solution:
Place move the product to a flat floor or
table top
Possible cause:
The power plug may not plugged in the
outlet properly
Solution:
Please plug the power plug of this product
in the outlet correctly.
Possible cause:
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Solution:
1. Please turn off the wireless router and
switch it on again.
2. Please confirm whether the wireless router
has internet connection problems.
Possible cause:
The Wi-Fi (wireless router) connected to
the product may not be working properly.
Solution:
Please place the wireless router closer to
the product.
Possible cause:
The Wi-Fi (wireless router) connected to
the product may not be working properly
Solution:
1. Please turn off the wireless router and turn
it on again.
2. Please confirm whether the wireless router
has internet connection problems.