FAQ

FAQ

Acerpure Chef KF754-70W

Product does not turn on

Possible cause:
Is the correct voltage used?
Is power connected to the product properly?

Solution:
Please insert the power plug into the outlet properly, and use the correct voltage

Smoke or odor appeared from the body of the machine when used for the first time

Possible cause:
The protective grease inside the product did not evaporate completely

Solution:
Please run the air dryer empty for 5 minutes first so that the protective grease inside the machine parts can evaporate completely.

Product cannot operate

Possible cause:
Is it inserted into the outlet properly?

Solution:
Please insert into the outlet properly, or switch to another outlet to test it.

Product cannot heat up

Possible cause:
Is the frying basket/pot not covered properly?

Solution:
Please confirm that the product is covered properly and is operating normally

Acerpure Chef KF754-70W

Product does not turn on

Possible cause:
Is the correct voltage used?
Is power connected to the product properly?

Solution:
Please insert the power plug into the outlet properly, and use the correct voltage

Smoke or odor appeared from the body of the machine when used for the first time

Possible cause:
The protective grease inside the product did not evaporate completely

Solution:
Please run the air dryer empty for 5 minutes first so that the protective grease inside the machine parts can evaporate completely.

Product cannot operate

Possible cause:
Is it inserted into the outlet properly?

Solution:
Please insert into the outlet properly, or switch to another outlet to test it.

Product cannot heat up

Possible cause:
Is the frying basket/pot not covered properly?

Solution:
Please confirm that the product is covered properly and is operating normally