FAQ

FAQ

Acerpure Cool AC333-10W

Product does not turn on

Possible cause:
Is the power plug plugged in the outlet properly?

Solution:
Please plug the power plug of this product in the outlet correctly.

Possible cause:
The power switch at the bottom behind the host is not turned on.

Solution:
Please turn on the power switch at the bottom behind this product.

Buttons of the control panel have no responses

Possible cause:
Is the child lock function enabled?

Solution:
Please press and hold down the direction button for 3 seconds to disable the child lock function

Possible cause:
Are there other sundries around the product?

Solution:
Please remove the sundries around the product.

When the noise is too loud

Possible cause:
Is there excessive dust accumulated in the air circulator?

Solution:
Please clean the grill of the air circulator properly.


Possible cause:
Are there foreign objects stuck in the air circulator?

Solution:
Please clean the foreign object from the air circulator grill.

When the remote control cannot be operated

Possible cause:
Is the battery dead?

Solution:
Please replace the battery (Applicable model of the remote control: CR2032).

Possible cause:
Was the remote control pointed towards the front of the product when used?

Solution:
Please change the usage angle and point the remote control to the product when in use.

Stopped operating

Possible cause:
Was the timer function set?

Solution:
After the timer is set, when the set time has ended, it will stop operating automatically

Will not stop operating even

Possible cause:
When the “warm air function” is used, airwill continue to be supplied for approximately 15 seconds to

Solution:
It is not a malfunction

Acerpure Cool AC333-10W

Product does not turn on

Possible cause:
Is the power plug plugged in the outlet properly?

Solution:
Please plug the power plug of this product in the outlet correctly.

Possible cause:
The power switch at the bottom behind the host is not turned on.

Solution:
Please turn on the power switch at the bottom behind this product.

Buttons of the control panel have no responses

Possible cause:
Is the child lock function enabled?

Solution:
Please press and hold down the direction button for 3 seconds to disable the child lock function

Possible cause:
Are there other sundries around the product?

Solution:
Please remove the sundries around the product.

When the noise is too loud

Possible cause:
Is there excessive dust accumulated in the air circulator?

Solution:
Please clean the grill of the air circulator properly.


Possible cause:
Are there foreign objects stuck in the air circulator?

Solution:
Please clean the foreign object from the air circulator grill.

When the remote control cannot be operated

Possible cause:
Is the battery dead?

Solution:
Please replace the battery (Applicable model of the remote control: CR2032).

Possible cause:
Was the remote control pointed towards the front of the product when used?

Solution:
Please change the usage angle and point the remote control to the product when in use.

Stopped operating

Possible cause:
Was the timer function set?

Solution:
After the timer is set, when the set time has ended, it will stop operating automatically

Will not stop operating even

Possible cause:
When the “warm air function” is used, airwill continue to be supplied for approximately 15 seconds to

Solution:
It is not a malfunction