FAQ
Acerpure Cool AC553-50W
Possible cause:
The power plug may not be plugged into the outlet.
Solution:
Please make sure the power is plugged into the outlet.
Possible cause:
The lock function may be on.
Solution:
Please press and hold down the purifier speed button for 3 seconds to disable the lock function.
Possible cause:
There may be too much dust or particles accumulated in the filter.
Solution:
Please clean the filter of the purifier properly, or replace the filter directly.
Possible cause:
There may be other debris around the product.
Solution:
Please remove the sundries around the product.
Possible cause:
The product is placed in the corner.
Solution:
Please move the product and place it elsewhere.
Possible cause:
There may be too much ventilation. Please place the product in a suitable i
Solution:
Please place the product in a suitable indoor space for use, and avoid placing it next to a ventilated window.
Possible cause:
The indoor air may be severely polluted.
Solution:
Please ventilate the room first and then use this product.
Possible cause:
Dust may have accumulated in the circulating fan.
Solution:
Please clean the guard of the air circulator properly
Possible cause:
There may be items stuck in the circulator fan.
Solution:
Please clean the foreign object from the air circulator guard.
Possible cause:
The floor and tabletop where the product is placed is uneven or unstable.
Solution:
Place move the product to a flat floor or table top
Possible cause:
The power plug may not plugged in the outlet properly
Solution:
Please plug the power plug of this product in the outlet correctly.
Possible cause:
The Wi-Fi (wireless router) connected to the product may not be working properly.
Solution:
1. Please turn off the wireless router and switch it on again.
2. Please confirm whether the wireless router has internet connection problems.
Possible cause:
The Wi-Fi (wireless router) connected to the product may not be working properly.
Solution:
Please place the wireless router closer to the product.
Possible cause:
The Wi-Fi (wireless router) connected to the product may not be working properly
Solution:
1. Please turn off the wireless router and turn it on again.
2. Please confirm whether the wireless router has internet connection problems.
Acerpure Cool AC553-50W
Possible cause:
The power plug may not be plugged into the outlet.
Solution:
Please make sure the power is plugged into the outlet.
Possible cause:
The lock function may be on.
Solution:
Please press and hold down the purifier speed button for 3 seconds to disable the lock function.
Possible cause:
There may be too much dust or particles accumulated in the filter.
Solution:
Please clean the filter of the purifier properly, or replace the filter directly.
Possible cause:
There may be other debris around the product.
Solution:
Please remove the sundries around the product.
Possible cause:
The product is placed in the corner.
Solution:
Please move the product and place it elsewhere.
Possible cause:
There may be too much ventilation. Please place the product in a suitable i
Solution:
Please place the product in a suitable indoor space for use, and avoid placing it next to a ventilated window.
Possible cause:
The indoor air may be severely polluted.
Solution:
Please ventilate the room first and then use this product.
Possible cause:
Dust may have accumulated in the circulating fan.
Solution:
Please clean the guard of the air circulator properly
Possible cause:
There may be items stuck in the circulator fan.
Solution:
Please clean the foreign object from the air circulator guard.
Possible cause:
The floor and tabletop where the product is placed is uneven or unstable.
Solution:
Place move the product to a flat floor or table top
Possible cause:
The power plug may not plugged in the outlet properly
Solution:
Please plug the power plug of this product in the outlet correctly.
Possible cause:
The Wi-Fi (wireless router) connected to the product may not be working properly.
Solution:
1. Please turn off the wireless router and switch it on again.
2. Please confirm whether the wireless router has internet connection problems.
Possible cause:
The Wi-Fi (wireless router) connected to the product may not be working properly.
Solution:
Please place the wireless router closer to the product.
Possible cause:
The Wi-Fi (wireless router) connected to the product may not be working properly
Solution:
1. Please turn off the wireless router and turn it on again.
2. Please confirm whether the wireless router has internet connection problems.