FAQ
Acerpure Cool AF354-20W
Acerpure Cool AC551-50W
Acerpure Cool AC553-50W
Acerpure Cool AC333-10W
Acerpure Pro AP551-50W
Acerpure Pro Classic AP352-10W
Acerpure Cool AF354-20W
Acerpure Cozy AF551-20W
Acerpure Cozy AF533-20W
Acerpure Cozy AF773-20W
Acerpure Clean SV552-10W
Acerpure Clean HV312-10W
Acerpure Chef KF754-70W
Acerpure Pro HM313-10W+AP551-50W
Acerpure Cool AF354-20W
Product does not turn on
Possible Reason
Is the correct voltage used? Is power connected to the product properly?
Solution
Make sure the power is plugged into the outlet.
Is the correct voltage used? Is power connected to the product properly?
Solution
Make sure the power is plugged into the outlet.
Fan blades did not rotate after the product was turned on
Possible Reason
Are there foreign objects stuck in the air circulator?
Solution
Please clean the front guard of the air circulator properly.
Are there foreign objects stuck in the air circulator?
Solution
Please clean the front guard of the air circulator properly.
When the noise is too loud
When the remote control cannot be operated
Possible Reason
Is the battery dead?
Solution
Please replace the battery (Applicable model for the remote control: CR2032).
Possible Reason
Was the remote control pointed towards the front of the product when used? ( Please aim at the fan head)
Solution
Please change the usage angle and point the signal receiver of the remote control to the product when in use.
Acerpure Cool AF354-20W
Acerpure Cool AC551-50W
Acerpure Cool AC553-50W
Acerpure Cool AC333-10W
Acerpure Pro AP551-50W
Acerpure Pro Classic AP352-10W
Acerpure Cool AF354-20W
Acerpure Cozy AF551-20W
Acerpure Cozy AF533-20W
Acerpure Cozy AF773-20W
Acerpure Clean SV552-10W
Acerpure Clean HV312-10W
Acerpure Chef KF754-70W
Acerpure Pro HM313-10W+AP551-50W
Acerpure Cool AF354-20W
Product does not turn on
Possible Reason
Is the correct voltage used? Is power connected to the product properly?
Solution
Make sure the power is plugged into the outlet.
Is the correct voltage used? Is power connected to the product properly?
Solution
Make sure the power is plugged into the outlet.
Fan blades did not rotate after the product was turned on
Possible Reason
Are there foreign objects stuck in the air circulator?
Solution
Please clean the front guard of the air circulator properly.
Are there foreign objects stuck in the air circulator?
Solution
Please clean the front guard of the air circulator properly.
When the noise is too loud
When the remote control cannot be operated
Possible Reason
Is the battery dead?
Solution
Please replace the battery (Applicable model for the remote control: CR2032).
Possible Reason
Was the remote control pointed towards the front of the product when used? ( Please aim at the fan head)
Solution
Please change the usage angle and point the signal receiver of the remote control to the product when in use.