FAQ

FAQ

Acerpure Cozy AF773-20W

Product does not turn on

Possible cause:
Is the correct voltage used?Is power connected to the product properly?

Solution:
Please insert the power plug into the outlet properly, and use the correct voltage.

Fan blades did not rotate after the product was turned on

Possible cause :
Are there foreign objects stuck in the air circulator?

Solution:
Please clean the foreign object from the front guard of the air circulator.

When the noise is too loud

Possible cause:

Is there excessive dust accumulated in the air circulator?

Solution:

Please clean the front guard of the air circulator properly.


Possible cause:

Are there foreign objects stuck in the air circulator?

Solution:

Please clean the foreign object from the front guard of the air circulator.


Possible cause:

Is the product placed on an uneven floor or table top?

Solution:

Place move the product to a flat floor or table top.


Possible cause:

Is the motor shaft of the air circulator fan blades installed properly?

Solution:

Please install the motor shaft of the air circulator fan blades properly.

When the remote control cannot be operated

Possible cause:

Is the battery dead?

Solution:

Please replace the battery (Applicable model for the remote control: CR2032).


Possible cause:

Was the remote control pointed towards the front of the product when used?

Solution:

Please change the usage angle and point the signal receiver of the remote control to the product when in use.

Acerpure Cozy AF773-20W

Product does not turn on

Possible cause:
Is the correct voltage used?Is power connected to the product properly?

Solution:
Please insert the power plug into the outlet properly, and use the correct voltage.

Fan blades did not rotate after the product was turned on

Possible cause :
Are there foreign objects stuck in the air circulator?

Solution:
Please clean the foreign object from the front guard of the air circulator.

When the noise is too loud

Possible cause:

Is there excessive dust accumulated in the air circulator?

Solution:

Please clean the front guard of the air circulator properly.


Possible cause:

Are there foreign objects stuck in the air circulator?

Solution:

Please clean the foreign object from the front guard of the air circulator.


Possible cause:

Is the product placed on an uneven floor or table top?

Solution:

Place move the product to a flat floor or table top.


Possible cause:

Is the motor shaft of the air circulator fan blades installed properly?

Solution:

Please install the motor shaft of the air circulator fan blades properly.

When the remote control cannot be operated

Possible cause:

Is the battery dead?

Solution:

Please replace the battery (Applicable model for the remote control: CR2032).


Possible cause:

Was the remote control pointed towards the front of the product when used?

Solution:

Please change the usage angle and point the signal receiver of the remote control to the product when in use.