Possible Reason
Is the power plug plugged in the
Solution
Please plug the power plug for this product in the socket correctly.

Possible Reason
Is there enough water in the water tank?
Solution
Please add water to the original water tank.

Possible Reason
Is the filter blocked because it is too dirty?
Solution
Please verify the condition of the filter, and clean or replace the filter in a timely manner.

Possible Reason
Is the filter too dirty or exceeding the use time for a replacement?
Solution
Please verify the condition of the filter, and clean or replace the filter in a timely manner.

Possible Reason
Is the filter too dirty or exceeding the use time for a replacement?
Solution
Please verify the condition of the filter, and clean or replace the filter in a timely

Possible Reason
Have the parts on the machine been disassembled by yourself?
Solution
Please contact acerpure customer service.

Possible Reason
Are the silicone seals in the water seepage area aged or damaged?
Solution
Please contact acerpure customer service.

Possible Reason
Is the product placed on an unstable surface or is there a water leak in the machine?
Solution
Please make sure the product is placed on a surface counter and check its water leakage.

Possible Reason
Is the power plug plugged in the socket properly?
Solution
Please plug the power plug for this product in the socket correctly.

Possible Reason
Is the power plug plugged in the socket properly?
Solution
Please plug the power plug for this product in the socket correctly.

Possible Reason
Has the hydrogen production been completed or has water window been
Solution
Please contact acerpure customer service.

Possible Reason
Is there any water in the small water tank?
Solution
Please contact acerpure customer service.

Possible Reason
Is the product just started?
Solution
Due to the semiconductor cooling function, it takes about an hour to cool when it is first turned on, please wait for a while.

Possible Reason
Is the product used for a long time?
Solution
Due to the setting of product, water at 11 or 12 degrees is also displayed as 25 degrees, please touch or drink to see if the water is ice water, yes, please give the product some time to return to 10 degrees; if not, please call the customer service after waiting for more than one hour.