FAQ

FAQ

Acerpure Cool AF354-20W​

Product does not turn on
Possible Reason
Is the correct voltage used? Is power connected to the product properly?

Solution
Make sure the power is plugged into the outlet.
Fan blades did not rotate after the product was turned on
Possible Reason
Are there foreign objects stuck in the air circulator?

Solution
Please clean the front guard of the air circulator properly.
When the noise is too loud

Possible Reason
Is there excessive dust accumulated in the air circulator?

Solution
Please clean the front guard of the air circulator properly.


Possible Reason
Are there foreign objects stuck in the air fanr?

Solution
Please clean the foreign object from fan.


Possible Reason
Is the product placed on an uneven floor or table top?

Solution
Place move the product to a flat floor or table top.

When the remote control cannot be operated

Possible Reason
Is the battery dead?


Solution
Please replace the battery (Applicable model for the remote control: CR2032).


Possible Reason
Was the remote control pointed towards the front of the product when used? ( Please aim at the fan head)


Solution
Please change the usage angle and point the signal receiver of the remote control to the product when in use.

Acerpure Cool AF354-20W​

Product does not turn on
Possible Reason
Is the correct voltage used? Is power connected to the product properly?

Solution
Make sure the power is plugged into the outlet.
Fan blades did not rotate after the product was turned on
Possible Reason
Are there foreign objects stuck in the air circulator?

Solution
Please clean the front guard of the air circulator properly.
When the noise is too loud

Possible Reason
Is there excessive dust accumulated in the air circulator?

Solution
Please clean the front guard of the air circulator properly.


Possible Reason
Are there foreign objects stuck in the air fanr?

Solution
Please clean the foreign object from fan.


Possible Reason
Is the product placed on an uneven floor or table top?

Solution
Place move the product to a flat floor or table top.

When the remote control cannot be operated

Possible Reason
Is the battery dead?


Solution
Please replace the battery (Applicable model for the remote control: CR2032).


Possible Reason
Was the remote control pointed towards the front of the product when used? ( Please aim at the fan head)


Solution
Please change the usage angle and point the signal receiver of the remote control to the product when in use.